Terms and Conditions

Terms and Conditions Prolon Benelux B.V.

This website is under supervision of Prolon Benelux B.V., (hereafter “Prolon”). Throughout this website, the terms “Prolon”, “we”, “our” and “us” refer to Prolon and related Prolon companies.

These terms and conditions and any amendments or additions to (the “Terms and Conditions”) constitute a legally binding agreement between you and Prolon. These Terms and Conditions govern your access to and use of the website, any order you place through the website or by telephone and, where applicable, your use or attempted use of our products and services. By using this website, you agree to the terms and conditions that follow. If you do not agree to these terms, you must immediately stop using this website.

These Terms and Conditions were last amended on March 9, 2022.

Prolon reserves the right to revise these terms at any time by updating this posting. You are encouraged to read these Terms and Conditions each time you use the website, as your use of the website after posting any changes constitutes your acceptance of the changes. We grant you a personal, limited, non-transferable, non-exclusive license to access and use the website. We reserve the right, in our sole discretion and without notice, to revise the products and services available on the website and to change, suspend or discontinue any aspect of the website and we are not liable to you or any third party for doing so. We may also impose rules and restrictions on the use of the website or restrict your access to part or all of the website without notice or penalty. Your continued use of the website means that you accept such changes.


This website provides general information such as health, nutrition and fitness information and is for educational purposes only. You should not rely on this information as a substitute for professional medical advice, diagnosis or treatment. If you have any concerns or questions about your health, you should always consult a doctor or other health care professional. Do not ignore, avoid or delay seeking medical or health-related advice from your healthcare provider because of anything you have read on this website. Use of the information on this website is solely at your own risk. Developments regarding medical research may affect the health, fitness and nutritional advice that appears here. No guarantee can be given that the advice on this website will always reflect the most recent findings or developments with regard to the specific material.

Use of content on this website

This site is protected by copyright. This site is intended for personal or internal use of Prolon customers, and it is not permitted to reproduce the site other than by downloading and viewing it on a single computer, and/or printing a single hard copy. It is not permitted to reproduce, forward or make available on a network this site in any other way without the prior written permission of Prolon. It is not allowed to frame this site.


All word and figurative marks on this site are the property of Prolon, unless indicated otherwise. It is not permitted to use these brands without written permission from Prolon.

Information on the website

This site is intended to provide information to Prolon customers.

Reviews can be displayed on this website. Prolon is not responsible for opinions and messages posted on the website by visitors/users, and such opinions and messages do not represent the opinions or policies of Prolon.

Account security

You are responsible for maintaining the confidentiality of your account and password. You agree to accept responsibility for all activities that occur under your account or password. You agree to accept responsibility for all activities that occur under your account or password.


You agree to indemnify and defend Prolon, its subsidiaries, divisions and affiliates, and their respective officers, directors, employees, agents and affiliates from all claims, liabilities, damages, costs and expenses of defense, including attorneys’ fees, arising in any way out of or in connection with your use of the website, your violation of these terms, the Privacy Policy, content posted by you on the website or your violation of any law or the rights of a third party

Limitation of liability

You understand and agree that in no event shall Prolon, its subsidiaries, representatives, suppliers, affiliates or agents be liable for any indirect, special, incidental or consequential damages. This includes, without limitation, loss of use, lost profits, loss of data, loss of goodwill, cost of purchasing replacement services or any other indirect, special, incidental or consequential damages. This applies regardless of how damage is caused, and extent of liability, whether for breach of contract, tort or otherwise arising out of (1) use of the website; (2) the use of, or inability to use, items purchased on the website; or (3) the cost of purchasing replacement services or items.

Other Important Terms

Prolon may, in its sole discretion, assign, transfer or subcontract any rights or obligations under these Terms and Conditions to any third party. All representations, warranties and indemnification obligations made or undertaken by you will survive cancellation or termination of your account or relationship with Prolon. No delay by Prolon in exercising any right or remedy under these Terms and Conditions shall serve as a waiver of such right or remedy or affect Prolon’s ability to subsequently exercise that right or remedy. Any waiver must be approved in writing by Prolon. These Terms and Conditions supersede any other terms previously published by us and any other representations or representations made by us to you, whether oral, written or otherwise.

You agree that additional terms and conditions may apply to specific products, orders or your use of certain areas of the website, including with respect to the order, shipping and returns policies (“Additional Terms”), which Additional Terms form part of these Terms and Conditions. If there is a conflict between these Terms and Conditions and the Additional Terms, the Additional Terms will control.

Buying items at Prolon

Product representation

Prolon reserves the right to discontinue or change product specifications and prices without notice without incurring any obligation to you. Prolon takes reasonable precautions to ensure that the prices on the website are correct and to describe as accurately as possible the items available on the website and to display the most current packaging. However, when ordering products, please note that Prolon does not warrant that product descriptions are accurate, complete, reliable, current or error-free or that the product packaging depicted on the website will correspond to the actual product you will receive. If a product described on the website is not as described when you receive it, or if the packaging on the website does not match the product you receive, your sole remedy is to return it to us in an unused and undamaged is in accordance with our Policy, which is stated on the website under Terms and Conditions. Prolon’s descriptions of, or references to, products not owned by Prolon do not imply endorsement of that product, and do not constitute a warranty by Prolon.

Pricing errors and omissions

Please note that prices, availability and other purchase conditions are subject to change without notice. We make every effort to ensure the accuracy of the information on the website and to correct errors once discovered. Prolon reserves the right to withdraw any stated offer to correct any errors, inaccuracies or omissions, including after an order has been submitted, after it has been confirmed or after your account has been charged. If we discover an error has occurred after your account has been debited and your order has been canceled as a result of the error, you will be refunded the full amount of your order to your account.

Place and accept order

When you order a product, payment must be received by Prolon before Prolon accepts the order. Prolon may require additional information about your order if you have not provided all required information, and may cancel or limit an order at any time after it has been placed. Prolon reserves the right to revise, suspend or discontinue any event or promotion at any time without notice (including after an order has been submitted and/or confirmed). Your order expressly depends on acceptance of these Terms and Conditions. All items are subject to availability and if not available we may offer you alternative product(s) of equal quality and value.

Shipping and risk of loss

Prolon will add applicable shipping and handling charges to your order. Unless otherwise stated, Prolon will use commercially reasonable efforts to ship products within a reasonable time of receipt of your correctly completed order. While Prolon may provide delivery or shipping times or dates, you understand that these are Prolon’s good faith estimates and may be subject to change. Furthermore, you understand that the availability of products may be limited and that certain products may not be immediately available for delivery, in which case the products will be delivered when they become available. Prolon can refuse orders which the delivery address is outside the Benelux.


In the European Union, Prolon is required to collect the applicable tax on orders. Tax is included in the purchase price.

Payment Information

By ordering products through the website, by telephone or otherwise, you agree to provide only true, accurate, current and complete payment information. By placing an order, you represent and guarantee that you are only providing payment information that is yours or which you are authorized to provide. Prolon has the right to cancel your order, suspend or terminate your account if we have reason to believe that you have provided Prolon with incorrect, out-of-date, fraudulent or incomplete payment information, or for any other reason that we, in its sole discretion, deem appropriate.

Conditions for subscriptions

If you place an order online or over the phone as part of our subscription, your subscription will remain in effect until canceled or until the subscription period expires. Prolon may at its sole discretion, without giving any reason and without prior written notice, cancel your subscription with immediate effect.

If you are a member of our subscription program and you have provided us with a valid account number or other payment method, each payment will be automatically processed at the time of each successive shipment of the product, in monthly installments on approximately the same date each month, and will be billed according to the payment method you provide to us with your first purchase and registration. If you wish to cancel your participation in our subscription program, you can do so by calling a customer service representative at the telephone numbers listed on the website, or by writing an email to info@prolon.nl.

You are required to provide current, complete and accurate information for your account. You are responsible for promptly updating all information necessary to keep your account current, complete, and accurate (e.g., change in billing address, account number, or credit card expiration date). You must notify us immediately if your account number is canceled or no longer valid (eg in the event of loss or theft). Changes to such information can be made by calling a customer service representative at the telephone numbers listed on the website or by writing an email to info@prolon.nl. If you participate in our subscription program with a debit card and your debit card cannot be processed for a subsequent shipment, your membership in our subscription program may be terminated.

Return/Refund Policy

You may return items in accordance with the return policy instructions provided on the website on the Returns Policy page.

Applicable law

These General Terms and Conditions are governed by Dutch law. Any dispute arising from these General Terms and Conditions will be submitted to the competent court in Amsterdam.